Most of us can agree that we are happy to have 2020 in the rear-view mirror and out of our minds. Except, of course, the valuable lessons and insight we gained during a very trying year.

ICS at the end of 2020, had the pleasure of sending out care packages to over 35 individuals and families from the Family First Network. These industry professionals affected by COVID-19 were in need of Holiday cheer.

I am not entirely sure what I was expecting when I travelled for the first time in the Post-COVID world. I think maybe I was hoping to see practically deserted airports, the air thick with the fog of sanitizing spray, and the shouts of the occasional “Karen” echoing down the hallways.

Our very own Cory Lattuca, Director of Training and Operations, talks supplies, tools, and techniques to improve your cleaning practices with Bar Business Magazine.

It probably goes without saying that we are living in challenging times and the ability to pivot is paramount. As is the ability to remain relevant and top-of-mind. Regardless of the type of business you run or the type of service you provide, self-promotion is more important now than ever.

Takeout and delivery remained important, with 65% ordering food and 11% ordering alcohol. The most popular means of ordering alcohol for takeout/delivery are directly from restaurants/bars (45%), from third party delivery apps (38%) and from online liquor, wine and beer retailers (31%).