Tipflation and the Shifting Tipping Culture


There was a time when most diners anticipated leaving a tip when they went out for a meal, a percentage of their bill. For many, that fell between 15 – 20%, sometimes more if they enjoyed exceptional service. Then, they started being asked to leave a gratuity in a growing number of places every time they faced a payment app. Mat Focht, CEO of Emerging, shares his thoughts on how tipping is evolving.

Read More

Choctaw Casinos & Resorts Solar Eclipse Spectacle


As the nation scrambles for their cardboard eclipse glasses and races into the path of totality, one of the country’s largest casino resorts is ready to get them parked for the best seat in the country. Choctaw Casinos & Resorts in southeast Oklahoma is gearing up for the grand celestial show of the decade, with front-row seats to witness the eclipse's mesmerizing journey across the sky on Monday, April 8th around 12 p.m.

Read More

Hotshots New Beverage Menu


Last fall, we analyzed Hotshots Sports Bar & Grill’s beverage menu, redesigned it to boost sales and profitability, attract more customers, and broaden its appeal. Our process involved a comprehensive evaluation of every menu aspect, driven by our dedication to excellence and innovation.

Read More

Hospitality Executive Exchange 2024


We're heading to the HEE East Conference in sunny Orlando, Florida. And guess what? Our very own Celia Waddington and Tineke Hansma will be there, ready to ignite conversations and catch up with fellow rebels like you.

Read More

Love was in the Air at Alamo Drafthouse Cinema


Lovebirds and lone wolves alike flocked to Alamo Drafthouse this February to indulge in the romance of cinema and culinary delights. The limited time “XOXO, Alamo” menu stole hearts with its delectable offerings.

Read More

Ignite Your Menu with Insights Matchbook


We get it; pricing is an art form. With Insights Matchbook, it's not just about setting a number; it's about crafting a masterpiece. Let's break it down and chat about how AI-driven insights can revolutionize your menu pricing strategy. From identifying sweet spots to outsmarting competitors, we've got the lowdown on making your menu the star of the show.

Read More

At ICS, we like to play as hard as we work. Sometimes we capture it for all to see.